App and billing

  • Download the Fiqsy App to your phone from the App Store or the Google Play Store. Register by entering your phone number and confirm the registration with the received SMS code.
  • Attach a bank payment card. If you want to use a car, take a photo of your driving license and make selfie. The app will tell you up front how to do it.
  • Find the Fiqsy vehicle you need on the Fiqsy App map. If you wish, you can book the selected vehicle for up to 15 minutes free of charge. You can make a reservation and find information about the charge level / prices by clicking on the icon of the respective device on the map.
  • Start driving. When you are next to the respective vehicle – press the “Start trip” button. The device will unlock automatically and be ready for use.
  • End of trip. When looking at the Fiqsy App on the map, make sure you are in the Green Zone allowed for the vehicle. Press the “End trip” button

The fee for the used service will be automatically deducted from your Fiqsy “wallet” or the attached bank payment card, if there are not enough funds in the wallet to pay for the service

Yes! It is more advantageous than paying from a bank card! Top up the “wallet” for 10 EUR and receive a 1 EUR bonus. Top up for 20 EUR and receive a 3 EUR bonus.

  • Make sure your card allows internet payments
  • Make sure you have enough money on the card
  • Open the app, top up your wallet and move on!
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All about e-Auto

It’s cheaper: without transport taxes, insurance and fuel costs, as well as all other daily transport maintenance costs, you can fully enjoy the ride! Additional bonus – e-Auto can be left in any public parking lot operated by the City of Riga for FREE! So – pay only for the ride and we will take care of the rest!

It is smarter: the problem of air quality is becoming more and more important in the world. When driving an electric car, you are actively involved in reducing carbon emissions!

It’s quieter: Just like air pollution in cities, ‘sound pollution’ is a growing problem. Or are you tired of loud engine noises or maybe even have headaches from them? Electric vehicles are almost inaudible!

It’s faster: e-Auto is allowed to drive on public transport lanes. Try our electric car – a simple and fast ride in the city using public transport lanes will save you time!

Starting a fully charged Renault Zoe, you can drive an average of 300km in warm weather and 250km in cold weather. The distance traveled can be influenced by several factors, the most important of which are the speed at which you are driving and your driving style. High driving speeds and rapid braking, accelerating can significantly reduce mileage. For each individual car, the approximate distance is shown both in the app and on the car’s front panel.

E-machines are prepared and charged for you. However, if you are planning a longer trip, use any CSDD or Latvenergo electric car charging station. You can find information about electricity prices in the provider’s application or on the website. Currently, Latvenergo’s price per kWh is 0.19 euros / kWh for normal and 0.25 euros kWh / fast charging. The fee for the charging service in the e-mobi stations maintained by the Road Traffic Safety Directorate is 0.15 euros / min.

To start driving with Zoe, click “book” in the Fiqsy app when you come to the car, click “start trip”. The machine door will automatically unlock. Before starting the journey, be sure to inspect the machine and make sure it is free of defects. If you see something that should not be there – report it to the Fiqsy App to “report a problem” by taking pictures of the damage or calling the phone. +371 25480010. The keys to this car are not – only the START / STOP button. To start the machine, press the left (brake) pedal and the START / STOP button. It is not necessary to use the left foot pedal when driving. The gear selector position “P” is for parking, “D” is for driving and “R” is for reversing. Enjoy the ride!

You can end your trip in any parking lot of Rīgas Satiksme (also in Old Riga), or in any parking lot according to the CSSD regulations, which is located in the green area of Fiqsy APP, marked on the Fiqsy application map. The trip must not be completed in private paid parking spaces. At the end of the journey, set the gear selector to “P” and press the START / STOP button. Make sure you have taken all your belongings; all car windows are closed and the doors are tightly closed. Only then can you end your journey in the Fiqsy application by pressing the “End journey” button and check that the door locks.

If you happen to forget something in the car cabin or find items that have not been contacted by customer service (+371 25480010) – we will help them get back to the owner.

Smoking in the car is strictly FORBIDDEN!

In the event of an accident, call 113, notify the police and call an ambulance (if necessary). In addition, MUST call us on the service phone (+371 25480010) to report the incident. In the following, the procedure specified in the Road Traffic Regulations shall be followed. The car is insured – if you have caused an accident, the deductible amount is 300 EUR.

All about the Fiqsy Cargo

The cargo compartment is 3.4 m long, 1.86 m high and 1.8 m wide (1.38 m between the tire arches) and can carry up to 3 tons of cargo.

You will see the locations of VW Crafter Fiqsy buses on the Fiqsy App map. Most of them are NESTE gas stations, where there are designated parking places for Fiqsy transport.

To drive a Fiqsy VW Crafter, you need a category B driver’s license registered in the Republic of Latvia.

To start the trip, press “Start Trip” in the Fiqsy App. The machine door will automatically unlock. You are given time to check for any damages – you must report them in the app or by calling the service phone (+371 25480010). You will find the keys in the cabin. Please do not forget to put them back at the end of the trip!

By clicking on the selected bus icon in the Fiqsy App, you will see information about the fuel level in the tank. If you need to top it up, go to NESTE DUS and use the card, which you will find under the parasol. The PIN is written on the back of the card. Pour a full tank of diesel fuel and continue your way!

Fiqsy VW Crafter vignettes are not required as they are up to 3000 kg in the transport weight category.

Yes, at any private or Rīgas Satiksme parking you have to pay the standard fee of the respective area.

Yes, you have to pay for entering the city of Jūrmala by Fiqsy Cargo yourself.

The deductible amount is 300 EUR.

While the ride is active, the Fiqsy App will only see the cost of the bus’ usage time. At the end of the trip, the mileage fee is added to the final amount.

In the event of an accident notify the police and call an ambulance – 113 (if necessary). In addition, you MUST call us on the service phone (+371 25480010) to report the incident. Following that, the procedures specified in the Road Traffic Regulations shall be followed. The car is insured – if you have caused an accident, the deductible amount is 300 EUR.

All about Scooters

Unlocking: Once you have found and are already on the scooter, in the Fiqsy App unlock it either by scanning the QR code on the steering wheel or by entering the device number displayed on the scooter manually. If the outside is dark, while scanning the code, you can turn on the your phone’s flashlight with a dedicated button on the App. If necessary, the selected scooter can also be reserved using the corresponding application function. Reservation of up to 15min. is free. One account user can unlock one scooter at a time.

 

Getting started: To ride the scooter, first spring with your foot and then start pressing the throttle button on the right handle (placed for easy use with your thumb). Start the journey slowly to get used to the acceleration and braking process.

 

Stopping and Parking: For the safety of others and yourself, please make sure you park your scooter in the Green area indicated by the Fiqsy App. When parking the scooter after driving, leave it in a place that does not obstruct pedestrians and other vehicles. The scooter must not be parked in the underground parking lots, tunnels and red areas specified in the Fiqsy App. Make sure that the scooter does not block ramps, entrances and exits from buildings and gates, as well as cycle paths. To end the trip, place the scooter according to the rules and press “End trip” in the app. You will be asked to take a photo of the position of the scooter and send the photo through the application – this will help the next user to find it easier.

When registering in the Fiqsy application, you must add your bank payment card information. You can do this in the “Wallet” section or by scanning the QR code of any scooter if you have never used one before.

 

From then on, you can continue to pay for each trip with the added card (the amount is automatically deducted at the end of the trip) or top up the credit in your Fiqsy “Wallet”. The amount added to the Fiqsy Wallet takes priority over direct payment from your card. If you want to top up your Fiqsy “Wallet”, then select the amount in the “Wallet” menu and press the “Top Up” button. When adding 10 EUR or 20 EUR to the Fiqsy “Wallet”, an additional bonus of 1 EUR and 3 EUR, respectively, will be added to the “Wallet”.

In the event of the scooter being stolen, you will only be liable if you do not close the scooter by clicking “End Trip”. You are responsible for scooters from the moment they are turned off until the moment they are locked in the Fiqsy App.

A poor telephone signal can affect the detection of the scooter. Sometimes the scooter can be located 50-100 m from the location shown on the map. This does not happen often, however, sometimes the GPS signal is not accurate.

 

Look around, it is also possible that a previous user has tried to drive with it without unlocking or hiding indoors. Look behind the big objects. In the application it is possible to “beep” the scooter, which could help you find it!

 

If you still can’t find the scooter, please notify us by clicking “Lost” in the Fiqsy application.

Once you have reached your destination, complete the journey, making sure you are in the Green area, the parked scooter should not disturb pedestrians and other vehicles, as well as should not obstruct any gates, exits, public areas. Then press the “End Trip” button.

By using an electric scooter, you move in an environmentally friendly way, because this vehicle does not produce harmful emissions, such as carbon dioxide (CO2). When driving with Fiqsy scooters, you avoid unnecessary congestion in the urban environment, as well as you can travel short distances faster. If you need to get to the city where walking seems far away, but the bike is not available to you, then scooters are the real helpers!